Cancellation Policy Toronto Movers - We Move GTA
If you need to cancel/postpone a job you’ve booked with We Move GTA - Moving Company, we require that you either call us at (416) 781-3243 or e-mail us at FIVE (5) days prior to your scheduled moving day.
We understand that no matter how careful you plan your move, sometimes circumstances change. However, if you do not advise us 5 days in advance that you would like to cancel or postpone your order, you will be charged a $120* cancellation fee.
Last Minute Cancellation - if you cancel on the day of the move, you will be charged based on your flat fee* or your hourly rate* (subject to 3 hours minimum) plus one-time fee* for the truck. We ask you to please understand that to schedule your order we call in an appropriate number of movers and commit our trucks and equipment to your move.
* HST and credit card surcharge are extra